Privacy Policy
Last Updated: February 2026
We know privacy policies can feel like a chore to read. So we wrote this one to be as clear as possible. No unnecessary legal language, no buried clauses. Just a plain explanation of how we handle your information at Razed Casino.
This policy applies to everyone who visits our website, creates an account, or uses any of our services. By using Razed, you agree to the practices described here.
We operate under the Australian Privacy Act 1988 and follow the Australian Privacy Principles (APPs). Where relevant, we also align with GDPR obligations for players in applicable regions.
1. What Information We Collect
We collect two broad types of data: information you give us directly, and information we gather automatically when you use our platform.
1.1 Information You Provide
When you register or interact with us, you may share:
- Full name, date of birth, and residential address
- Email address and phone number
- Government-issued ID for identity verification
- Payment details, including bank account or card information
- Source of funds documentation for transactions above AU$10,000
1.2 Information We Collect Automatically
Our systems collect certain data as you browse and play:
- IP address and device type
- Browser type and operating system
- Pages visited and time spent on each
- Game activity and wagering history
- Login timestamps and session duration
This data helps us keep the platform running safely and smoothly.
2. How We Collect Your Information
We gather data through several channels. Most of it comes directly from you during registration, account updates, or support interactions. Some comes from third parties, such as identity verification providers or payment processors we work with.
Our website also uses cookies and tracking technologies. We cover that in detail in Section 6.
3. Why We Use Your Information
Here is a clear breakdown of what we use your data for and the legal basis for each purpose:
| Purpose | Legal Basis |
|---|---|
| Account registration and verification | Contractual necessity |
| Processing deposits and withdrawals in AU$ | Contractual necessity |
| Identity and age verification | Legal obligation |
| Anti-money laundering checks | Legal obligation |
| Responsible gambling monitoring | Legitimate interest / Legal obligation |
| Customer support | Contractual necessity |
| Marketing communications (with consent) | Consent |
| Platform security and fraud prevention | Legitimate interest |
We do not sell your personal information to third parties. Ever.
4. How We Store and Protect Your Data
4.1 Storage
Your data is stored on secure servers. We use encryption both in transit and at rest. Access to personal data within our team is restricted on a need-to-know basis.
4.2 Protection Measures
Our security practices include:
- SSL/TLS encryption across the entire platform
- Two-factor authentication for account access
- Regular security audits and penetration testing
- Strict internal access controls and staff training
No system is completely immune to risk. But we take every reasonable step to protect your data from loss, misuse, or unauthorised access.
5. Who We Share Your Information With
We share data only when necessary and only with trusted parties. These include:
| Third Party Type | Reason for Sharing |
|---|---|
| Payment processors | To handle AU$ deposits and withdrawals |
| Identity verification providers | To confirm age and identity per Australian law |
| Regulatory and licensing bodies | To meet legal and compliance requirements |
| Responsible gambling organisations | To support player wellbeing programs |
| IT and cloud infrastructure providers | To keep the platform operational |
| Law enforcement agencies | When legally required to disclose |
All third parties we work with are contractually required to handle your data with the same level of care we apply ourselves.
6. Cookies
We use cookies to make the Razed experience work properly and to understand how players use our platform.
6.1 Types of Cookies We Use
Essential cookies keep core functions running. Without them, you would not be able to log in or access your account. Analytics cookies help us understand traffic patterns and improve the platform. Preference cookies remember your settings, like language or display choices. Marketing cookies, only placed with your consent, allow us to show relevant promotions.
You can manage your cookie preferences through our cookie settings tool at any time. Disabling non-essential cookies will not stop you from using the platform.
7. Your Rights
As an Australian resident, you have rights under the Privacy Act 1988. These include the right to access the personal data we hold about you, the right to correct any inaccurate information, the right to request deletion of your data where legally permissible, the right to opt out of direct marketing at any time, and the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
To exercise any of these rights, contact us at the details listed in Section 9. We aim to respond within 30 days.
8. How Long We Store Your Data
We keep your data only as long as necessary. Here is a general guide:
Account data is retained for the duration of your account, plus seven years after closure to meet Australian legal requirements. Transaction records, including AU$ payment history, are kept for seven years in line with anti-money laundering obligations. Marketing data is kept until you withdraw consent. Support communications are stored for three years.
After these periods, data is securely deleted or anonymised.
9. Contact Us
Do you have a question about how we handle your data? We are happy to help.
You can reach our privacy team by email at privacy@razed.com. You can also write to us at our registered business address, available on our official website. If you feel your concern has not been handled adequately, you have the right to escalate to the OAIC at oaic.gov.au.
We take every inquiry seriously and aim to resolve any issue quickly and fairly.